every download gets stopped with "This file contains a virus or malware"

every download gets stopped with "This file contains a virus or malware", have to click on the file, then click "allow download" every time! I check the file with my an… (tuilleadh eolais)

every download gets stopped with "This file contains a virus or malware", have to click on the file, then click "allow download" every time!

I check the file with my antivirus and it finds NOTHING!

Asked by v 4 huaire ó shin

Youtube webside is not usable on firefox

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anyth… (tuilleadh eolais)

I installed Firefox yesterday, and everything was fine for a day. Today, when I play a YouTube video, the entire page freezes - I can't pause it, select text, or do anything. The page starts responding after about 10 seconds from last interaction.

Compared to Chrome, I can play 20 YouTube videos at once and everything works fine.

The problem only occurs on YouTube. Sites like CDA and Jellyfin work fine.

Sys: Latest Windows 11 I5-10400F Intel Arc B580 RAM 32GB 2133 MT/s

Asked by Pawiu 12 uair ó shin

Last reply by Pawiu 5 huaire ó shin

Spurious Error 403

I am a pensioner in te UK. Due to restricted mobility I spend a lot of time using Firefox to access many web sites. This normally works perfectly. Today I tried to access… (tuilleadh eolais)

I am a pensioner in te UK. Due to restricted mobility I spend a lot of time using Firefox to access many web sites. This normally works perfectly. Today I tried to access the web site of national chain store specialising in outdoor clothing and equipment because I need a new showerproof jacket. I have never used that site before, yet Firefox reported Error 403 : Forbidden. Have you people never been told tat error messages are supposed to be useful? What is Forbidden. Why when it has not happemed before?

The web site is https://www.millets.co.uk/

I have a web site so I have other browsers just for checking for layout problems.

I tried Chromium, same error but the message said You are not authorised to access this site. Presumably that is what your incompetent message should have said. But why should a pensioner trying to buy something from a chain store ever need any sort of authorisation?

I tried Opera. Connected me no problem!

I tried Edge. Connected me no problem.

Clearly somebody somewhere is an incompetent idiot, but it isn't me. So who is it? If it is yourselves then please do something to fix this.

Asked by d.lazenby 18 uair ó shin

Last reply by d.lazenby 7 n-uaire ó shin

How do I recover my bookmarks from a month ago? Somehow all of my bookmarks have disappeared. Cannot locate any

I have no idea how my bookmarks disappeared, but I cannot locate any of them. How can I get, at least, my bookmarks from one month ago. Have an upgraded computer, new har… (tuilleadh eolais)

I have no idea how my bookmarks disappeared, but I cannot locate any of them. How can I get, at least, my bookmarks from one month ago. Have an upgraded computer, new hard drives, etc. I've searched my computer, cannot find any bookmarks. Is there hope? Win `11

Asked by benlee4boys 9 n-uaire ó shin

Will Firefox be fixed (soon?) so Gmail works correctly?

It's apparently well known that Firefox and Gmail don't play nice together, apparently because of how Gmail uses Java. Is there a plan in the works to fix Firefox so Gmai… (tuilleadh eolais)

It's apparently well known that Firefox and Gmail don't play nice together, apparently because of how Gmail uses Java. Is there a plan in the works to fix Firefox so Gmail isn't so absurdly slow? I don't *want* to switch to Chrome, but I don't want to stop using Gmail either.

Asked by john.schussler 1 lá ó shin

Last reply by john.schussler 12 uair ó shin

Firefox Bookmarks - Missing when Firefox not executing overnight

I've been having this issue for several weeks now. I have an HP desktop PC, with Windows 11, and the latest update is: 2025-10 Cumulative Update for Windows 11, versi… (tuilleadh eolais)

I've been having this issue for several weeks now. I have an HP desktop PC, with Windows 11, and the latest update is:

2025-10 Cumulative Update for Windows 11, version 25H2 for x64-based Systems (KB5070773) (26200.6901) - which happen ed yesterday, and this problem has been going on for a week now.

When I click on Bookmarks -> Manage Bookmarks; all my Bookmark Folders/sub-folders are listed, however when you click on an individual folder/bookmark - the Bookmark Properties are totally blank at the bottom of the screen. The RED ARROWS point to the area where any bookmark listed all have the same missing Properties area.

Notice the icon to the left of any bookmark? It looks like a globe. All individual bookmarks have this same icon, where before they could have and did have different icons to the left.

The BOOKMARK NAME is displayed, but the URL ADDRESS is missing for each and every bookmark listed.

This makes this browser, which I've used and loved for many years, TOTALLY USELESS....!!! I have uninstalled Firefox, reinstalled, and the bookmarks are still missing their properties. I have to delete and import bookmarks to get this to work. BIG PROBLEM: When I leave my PC on overnight with nothing executing, the next day when I launch Firefox, what was there before and functioning, now all bookmarks are missing as described above. Nothing changed overnight and Firefox changed something by itself that I didn't initiated.

Please investigate, correct the code, and send out an update immediately. IF NOT FIXED ASAP, AFTER USING FIREFOX SINCE IT WAS FIRST INTRODUCED - I AM GOING TO DUMP THIS BROWSER FOREVER. ARON COOK

Asked by Aron Cook 12 uair ó shin

Lost Sound

When I am watching a YouTube video and switch tabs, sometimes, on return to the YouTube tab, I have no sound. It is not muted. The system sound is fine. This does not al… (tuilleadh eolais)

When I am watching a YouTube video and switch tabs, sometimes, on return to the YouTube tab, I have no sound. It is not muted. The system sound is fine. This does not always happen. I can switch tabs and still hear the sound. Then switch back and no sound. The video is not paused. I've tried pausing and playing the video, still no sound. Refreshing the tab doesn't help Where do I go to turn the sound back on? Win11, Firefox v144.02 64 bit.

Asked by Ellaryk 13 uair ó shin

Printing Fails To Work on Windows 11

I have a Brother DCP-L2550DW printer that is connected via a network cable. Any other browser, i.e. Edge or Chrome, seem to be able to connect and print just fine. Fire… (tuilleadh eolais)

I have a Brother DCP-L2550DW printer that is connected via a network cable. Any other browser, i.e. Edge or Chrome, seem to be able to connect and print just fine. Firefox fails to print and there is no information about why. I have checked Event Viewer, turned off all the extensions, tried the about:config to reset printer options. Every single suggestion I've found so far fails to fix it. I have a great deal invested in using Firefox (bookmarks, etc.) so I'd like to keep it as my default browser, but not being able to print is SO annoying. Any suggestions?

Asked by micro.moonlighters 15 uair ó shin

Last reply by micro.moonlighters 15 uair ó shin

I can not stream KPN TV+ some options (programs) are missing

When I click on KPN TV+ I see a message: Firefox is installing missing components, try later. But Firefox is NOT providing missing components.. Or is the problem that KPN… (tuilleadh eolais)

When I click on KPN TV+ I see a message: Firefox is installing missing components, try later. But Firefox is NOT providing missing components.. Or is the problem that KPN (and Ziggo IPTV) can NOT run on Linux???

Asked by robertgruiter 17 uair ó shin

Sling TV Log-in

Is there a reason why when using the Firefox browser I am unable to Log in to my Sling TV account. I have verified both user and password to be accurate and each time a I… (tuilleadh eolais)

Is there a reason why when using the Firefox browser I am unable to Log in to my Sling TV account. I have verified both user and password to be accurate and each time a I get a "something went wrong" message. Is it a browser issue with Sling TV?

Asked by ELTIII 18 uair ó shin

Cannot enable hw acceleration on 680M Yoga Pro 7 Ubuntu 24.04

I have a new Yoga Pro 7 and installed Ubuntu 24.04 on it. Cannot enable hw acceleration on it. Support page is given below. It says disabled by gfx. Also vainfo output is… (tuilleadh eolais)

I have a new Yoga Pro 7 and installed Ubuntu 24.04 on it. Cannot enable hw acceleration on it. Support page is given below. It says disabled by gfx. Also vainfo output is given below.

vainfo: VA-API version: 1.20 (libva 2.12.0) vainfo: Driver version: Mesa Gallium driver 25.0.7-0ubuntu0.24.04.2 for AMD Radeon Graphics (radeonsi, gfx1150, LLVM 20.1.2, DRM 3.61, 6.14.0-34-generic) vainfo: Supported profile and entrypoints

     VAProfileH264ConstrainedBaseline:	VAEntrypointVLD
     VAProfileH264ConstrainedBaseline:	VAEntrypointEncSlice
     VAProfileH264Main               :	VAEntrypointVLD
     VAProfileH264Main               :	VAEntrypointEncSlice
     VAProfileH264High               :	VAEntrypointVLD
     VAProfileH264High               :	VAEntrypointEncSlice
     VAProfileHEVCMain               :	VAEntrypointVLD
     VAProfileHEVCMain               :	VAEntrypointEncSlice
     VAProfileHEVCMain10             :	VAEntrypointVLD
     VAProfileHEVCMain10             :	VAEntrypointEncSlice
     VAProfileJPEGBaseline           :	VAEntrypointVLD
     VAProfileVP9Profile0            :	VAEntrypointVLD
     VAProfileVP9Profile2            :	VAEntrypointVLD
     VAProfileAV1Profile0            :	VAEntrypointVLD
     VAProfileAV1Profile0            :	VAEntrypointEncSlice
     VAProfileNone                   :	VAEntrypointVideoProc

Asked by mpathytr 18 uair ó shin

Last reply by mpathytr 18 uair ó shin

No zoom on Maps with Firefox

On my other Laptop I experience weird behavior since 1st of October. Only on FF Desktop I couldn´t zoom on Google Maps. The mousepad gesture moving your fingers apart and… (tuilleadh eolais)

On my other Laptop I experience weird behavior since 1st of October. Only on FF Desktop I couldn´t zoom on Google Maps. The mousepad gesture moving your fingers apart and closer together to zoom in and out only increased the zoom of the page with the searchfield, all the buttons and so on. I could repeat the behavior with FF Nightly. On other browsers it worked.

When trying to report it, I was send into an endless loop while trying to post a question.

Asked by h.alsmeier 19 uair ó shin

No posting possible in October. Now a weird snswer a month later.

On my other Laptop with my other account I experience weird Problems. I tried to report, that I couldn´t zoom in Maps with my mousepad only on Mozilla, but there was no o… (tuilleadh eolais)

On my other Laptop with my other account I experience weird Problems. I tried to report, that I couldn´t zoom in Maps with my mousepad only on Mozilla, but there was no option to answer a question. I was send into endless loops. I tried to report it, nothing worked. So I thought there was an error but now get this cracy message: "Bitte ... bitte: Unsere Hilfeartikel sind keine Spielwiese, sondern sollen unseren Lesern helfen. Wenn also kein sinnvoller Beitrag zur Verbesserung eines Artikels geliefert wird, bitte nicht auf die Schaltfläche "Zur Überprüfung einreichen" klicken, denn dadurch wird intern eine ganze Reihe von Vorgängen ausgelöst." I wanted to report that I was denied posting a question repeatedly and that there was a possible error. Why this answer a month later

Asked by h.alsmeier 19 uair ó shin